JumpPoint LLC
Deleting your account removes everything we hold that belongs to you:
Deletion is immediate and permanent. There is no recovery window and no archived copy. If you want a report after deleting, export or share it first — the app can produce a PDF you keep yourself.
Nothing is retained in the application. Ordinary system backups may hold residual copies for a short period as they age out on their normal cycle; those backups are not accessible to the app and are never restored to recover a deleted account.
Data held only on your phone is removed by deleting the app from your device. That data never reached us unless you signed in and synced.
Open Account, choose Delete my account, and confirm on the screen that follows. It happens straight away — there is nobody to contact and nothing to wait for.
If the phone is lost, the app is uninstalled, or you cannot sign in, email support@jumppointllc.com with the subject Delete my account, sent from the email address on the account.
We use the sending address to confirm the request is yours, so a request from another address will get a reply asking you to write from the account address. We action these within seven days and email you when it is done.
You do not need an account, an app, or a login to use this route. If you can no longer access the email address on the account, write to us anyway and we will work out another way to verify you.
Anything about this process, or about what we hold and why, goes to the same address. The full privacy policy sets out what is collected and why.